When enabled, a distinction is made between capitalized and non-capitalized words being typed in the live chat window. For example, canada is considered different from Canada, so canada would be reported as a misspelling. When the option is disabled, canada, Canada, and CANADA are considered identical.
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Automatic Spell Checking
Spell checker for various languages is built into the agent app and ready to use. It automatically checks your spelling while you're typing your message in the agent app and highlights words that might be spelled incorrectly.
Suggestion List
If on the fly you spell something incorrectly in a live chat session, spell checker will give you a drop down box with a list of possible spellings. You choose the right word.
User Dictionary
You can extend your dictionary and add words or acronyms which are industry specific.
Languages
Choose your language from the list of languages supported by our spell checker. You can select several languages if you assist customers from different corners of the world.
More features
When enabled, each word in hyphenation is checked as a separate word. For example, double-click, is checked as double and click separately.
When enabled, the possessive suffix of a word is ignored (i.e., are skipped without being checked). For example, user's is checked as user.
When enabled, any words containing all capital letters are ignored. You might enable this option if you use a lot of acronyms during live chat sessions. Example: HTML, ASAP.
When enabled, any words beginning with a capital letter are ignored. You might enable this option if the text being checked contains many proper names. Example: John Smith.
When enabled, any words containing an unusual mixture of upper- and lower-case letters are ignored. Examples: PrintScreen, CapsLock.
When enabled, any words containing embedded digits are ignored. You might enable this option if the text being checked contains many code words or other symbols containing digits. Examples: Win98, MPT63.
When enabled, two separate words will be suggested as a replacement for a misspelling containing two joined words. Example: suggests Web page for webpage.
When enabled, suggests replacements for a misspelling based on typographical similarity (i.e., words that are spelled similarly). Example: suggests cling for celing.
When enabled, checks each word that is separated by an apostrophe as a separate word. Example: for quell'anno, checks quell and anno separately.
When enabled, splits a misspelled word into two or more smaller words. Example: breakpoint becomes break and point.
When enabled, suggests replacements for a misspelling based on phonetic patterns (i.e., words that "sound" similar). Example: suggests selling for celing.
