Keep your canned responses safe when reorganizing your support team
If you have canned responses assigned to some operator or department, they can be lost when you delete this operator / department. To prevent this, we implemented an additional check and now you can reassign responses to some other operator or department, or even to the whole company when removing operators / departments. No response will be ever lost!
Pay for live chat with Bitcoins!
From now on, you can pay for Provide Support Live Chat with Bitcoins:
- Open your unpaid invoice page
- Click "Pay with Bitcoins"
- Submit payment to the provided Bitcoin address
- Press "I Have Sent Bitcoin Payment" button to us payment confirmation
Operator Console 5.9.1 released
Key updates:
- Customizable chat room tab - you can add information from Pre-chat survey or other visitor details there
- New visitor list freezing feature to fix the list state if needed
- Detailed visitor information is available in a tooltip over the visitor list now, no need to open Visitor Details window
Download and enjoy!
Drag-and-drop added to manage operators, departments, fields and canned responses
Rearranging canned responses, operators, departments, Pre-chat and Offline forms' fields got easier. Just click on the item and drag it keeping the mouse button pressed. Release the button to drop the item.
Operator Console tips
What are the most useful features of the Live Chat Operator Console? Check our blog post for Operator Console tips and tricks.
Operator Console Release Candidate
Operator Console 5.8.1 Release Candidate is available on our site. Find out more about new features and download the application here.
